Privacy Policy

Cardholder privacy is important to Fidexworldwide. To better protect the privacy of cardholder data, Fidexworldwide provides this privacy statement explaining the security and handling practices of cardholder data in the processing of payment card transactions.

This privacy statement applies to all cardholder data collected by or submitted to Fidexworldwide’s website. Our website will only collect personally identifiable information and cardholder data voluntarily provided by cardholders and customers, and will only use that information for the specific purposes for which it was provided. Fidexworldwide will keep this information strictly confidential, and will not disclose, sell, or lease the information to third parties unless required by law, or with the written permission of the cardholder.

As with most websites used for payment card transaction services, our web servers collect web session data used to analyze site trends and gather broad demographic data. Fidexworldwide reserves the right to collect certain technical information of customers such as operating system, IP address, web browser software, and URL data through the use of cookies or other technology not linked to personally identifiable information or cardholder data.

Fidexworldwide-maintained websites may have links to other third-party sites used for payment card transactions. These third-party sites may collect cardholder data and personally identifiable information through the use of forms or cookies, or from the customer’s web browser. Cardholders and customers are strongly encouraged to review the privacy policies of all third-party websites outside the control of Fidexworldwide for their procedures for collecting, utilizing, and disclosing cardholder data.

We have made a significant investments in security measures employed to protect cardholder data under our control. Access to acquired cardholder data and personally identifiable information is limited to only those personnel for whom there is an established business need to access that data.

By using our services on our website or mobile application, you consent that your personal information can be used for the above purposes.

We shall retain your information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.

For questions, comments, or concerns regarding this privacy statement, or FWM’s procedures for securely processing, storing, or transmitting cardholder data, please contact us via email at support@fidexworldwide.com. Fidexworldwide reserves the right to amend this privacy statement as and when required.