Frequently Asked Questions
Booking
The booking reference indicates that your reservation has been confirmed.
Tickets
Payments
We have a no refund policy. All payments are final.
However, the tickets are valid for a thirty day period from date of purchase.
All payments are to be made over the counter to the Ticketer after declaring your luggage size.
Usually an extra seat (s) is/ are paid for. This must be receipted as evidence of payment.
Buses
It is your responsibility to monitor your items when travelling with our buses and through our facilities. However, we will assist in trying
to locate the items left behind in the bus cabin or Terminal premises if we are contacted immediately.
The seat no 2 in our vehicles are generally reserved for Luggage. It is only at the event of it not being utilized for luggage that it is then sold
to a guest with preference given to anyone who may have indicated interest for the seat initially.
Guests check-in closes 30 minutes before departure time. Failure to meet this time for any reason will attract an administrative of one thousand naira (N1000) for rescheduling. Please note that rescheduled tickets are subject to schedule,
bus type and seat availability. The reschedule fee applies, pre or post departure day and time.
Guests are entitled to one medium sized luggage. Should luggage exceed the acceptable limit, you may be required to pay for an additional seat(s) to comfortably accommodate the baggage or send the excess luggage via our sister company GIGL.
This is critical to maintain the service and safety and standards of GIGM.