All guests are entitled to one medium sized luggage (30”x22”x15) per ticket. For comfort and safety purposes, we are unable to accommodate any luggage with dimensions exceeding this standard. In cases where specific guest(s) luggage exceeds this requirement, affected guests will be asked to either send the excess luggage via our sister company, GIG Logistics or purchase an extra seat to accommodate it.

We recommend the use of flexible traveling boxes as plastic boxes are not acceptable on our buses. This is because these boxes are fragile and not pliable enough which poses a challenge during luggage loading activities.

Owing to the embargo placed by the Nigeria Customs on the importation of some food commodities, kindly note that we do not carry bag(s) of rice on board our vehicles. Fragile items such as electronics, laptops and other valuable items are not to be placed in the trunk of our vehicles but carried as hand luggage.

Please note that hazardous materials such as but not limited to – gas cylinders (empty or with content), generators, building materials, fuel in gallons, agrochemicals, herbicides, pesticides; etc. are not permissible on our vehicles but can be contracted to FWM Logistics for shipping.

Guests are also advised to monitor their luggage at all times till their final destination.

Our pick-up service is a safe point to point bus service for light travellers. Please note that a no-show without prior reschedule would render ticket void. Guests with luggage exceeding a small box (30”x22”x15) will be required to travel from the terminal.

FWM has a no refund policy for all tickets duly purchased from any of her sales channels.